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(PLEASE READ OUR RETURN POLICY CAREFULLY BEFORE PLACING YOUR ORDER)
In order to ensure the lowest possible pricing, we will adhere to the following return policy, no exceptions. If you have any questions and/or concerns regarding our return policy, please feel free to contact us.
During "Check Out" you will be asked to provide us with a VIN# (Vehicle Identification Number) to ensure order accuracy. If you "opt-out" of providing your VIN# we are not responsible for order errors. Any orders without a VIN#, will not be eligible for return.
We accept returns and exchanges on brand new, never installed parts within 15 days of purchase. All returns on special order parts (parts we do not keep in stock) are subject to a 20% restocking fee. Electrical parts and special tools are non-returnable (unless approved by us first). Freight is non-refundable (unless we are responsible for the mistake). You have 48 hours from the time the package is delivered/signed for to notify us of any damaged or missing parts. No returns are accepted on parts that are installed on your vehicle...no exceptions.
All returned parts MUST have the original Mercedes-Benz label, packing material and box they came in. No returns will be accepted without these. We will also not accept a return if the part arrives damaged. We will inspect each return and issue the credit to your credit card once the part or parts are deemed available for resale. If the parts do not meet the criteria above, we will ship the parts back to you at your expense. We encourage you to email us the tracking # of the return so we can monitor its arrival. We strongly recommend you insure your return package to its full value to protect against shipping damages. Please provide the last 7 of your VIN when ordering to help ensure order accuracy.
RETURNS WILL NOT BE ACCEPTED WITHOUT PRIOR NOTIFICATION, RA# & RETURN AUTHORIZATION FORM
Please email us at email@example.com for a Return Authorization Number and RA Form prior to returning any merchandise.
It these requirements are not met, parts will be returned via freight collect or scrapped